Bennetts Biking Services

Privacy and Cookie Policy

Contact us
0330 018 7990
UK call centre Lines open 7 days a week

Last updated: 17th January 2018

Privacy and Cookie policies for Bennetts and also BikeSocial are detailed below.

BENNETTS BIKE INSURANCE PRIVACY and COOKIE POLICY


1. About this policy

Bennetts is committed to protecting your privacy. This Privacy and Cookie policy explains how we collect information from the Bennetts website, what we do with it and whom we share it with. By using this site you agree with this privacy policy. Please take time to review this privacy policy carefully.


2. Who is the Data Controller?

Bennetts is a trading name of Saga Services Limited, part of Saga Group of Companies. The data controller is Saga Services Limited, registered in England and Wales (registered number 732602) at Enbrook Park, Sandgate, Folkestone, Kent CT20 3SE. In this Privacy & Cookie Policy, "we", "us" and "our" means Saga Services Limited and "you" and "your" means the person who wishes to use the website.


3. Your Rights

We comply with and are registered under the data protection laws in the United Kingdom and take all reasonable steps to prevent any unauthorised access to your personal data.

You are entitled, on payment of the fee of £10 made payable to Saga Services Limited, to see details of the information we hold about you. If any of the information held is inaccurate we will also make any necessary amendments and confirm to you that these have been made.

You have the right to request at any time that we cease processing your personal data for marketing purposes. If you wish to do this please write to the Data Protection Officer at Saga Services Limited, Enbrook Park, Sandgate, Folkestone, Kent CT20 3SE.

You are also entitled to ask us to remove personal information from our records and if you wish to do this then please write to the Data Protection Officer at the address above. Please provide your full name, address and date of birth when contacting us.

We reserve the right to amend or modify this privacy policy at any time in response to changes in applicable data protection and privacy legislation. We also reserve the right to transfer our rights under this Agreement at any time.


4.     How will we use your data?

The following paragraphs set out in detail how your data will be used by us.

4.1     Claims & Underwriting Exchange Register

Insurers pass information to the Claims and Underwriting Exchange Register run by Insurance Database Services Limited (IDS Ltd), the Hunter Database, run by MCL Software Ltd and the Motor Insurance Anti Fraud and Theft Register, run by the Association of British Insurers (ABI) to help us check information provided and also to prevent fraudulent claims. When we deal with your request for insurance, we may search these Registers and any other relevant registers. Under the conditions of your policy, you must tell us about any incident (such as an accident or theft) which may give rise to a claim. When you tell us about an incident, we will pass this information to the Registers and to any other relevant registers. You can ask us for more information about this.

4.2     Motor Insurance Database

Information relating to your insurance policy will be added to the Motor Insurance Database ("MID") managed by the Motor Insurers’ Bureau ("MIB").

MID and the data stored on it may be used by certain statutory and/or authorised bodies including the Police, the DVLA, the DVLANI, the Insurance Fraud Bureau and other bodies permitted by law for purposes not limited to but including: 

i. Electronic Licensing

ii. Continuous Insurance Enforcement

iii. Law enforcement (prevention, detection, apprehension and or prosecution of offenders)

iv. The provision of government services and or other services aimed at reducing the level and incidence of uninsured driving.

If you are involved in a road traffic accident (either in the UK, the EEA or certain other territories), insurers and or the MIB may search the MID to obtain relevant information.

Persons (including his or her appointed representatives) pursuing a claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID.

It is vital that the MID holds your correct registration number. If it is incorrectly shown on the MID you are at risk of having your vehicle seized by the Police.

You can check that your correct registration number details are shown on the MID at www.askmid.com.

4.3     Insurance Administration, Renewal and Claims Handling

Information you supply may be used for the purpose of insurance administration, renewal and claims handling by the insurer, its agents, re-insurers and your intermediary. In assessing any claims made, insurers may undertake checks against publicly available information such as Electoral Register, County Court Judgments, bankruptcy or repossession information. Information may also be shared with other insurers either directly or via those acting for the insurer such as Loss Adjusters or investigators.

4.4     Communicating with you

It is very important to us that we provide a service that meets the expectations of our customers and this section will explain how we will use your data to communicate with you.

Quote Confirmation
When you obtain a quote with us, you will automatically be sent confirmation of your quote by email and/or SMS so that you have a record of your quote and can easily retrieve your quote in the future. This is a standard part of the service that we offer and by using the service you agree to receive these communications.

Service related communications
We may need to contact you with important updates about your policy or product by email, SMS, post and/or telephone. These are important service updates that are not impacted by your marketing preferences.

Marketing communications
Where you tell us you are happy to receive information from us we may send you communications from Bennetts which may include the following:-
- Updates from Bennetts Rewards
- Further information about the services we offer
- New product launches
- Reminders when your insurance may be due for renewal
- Opportunities to participate in market research 

Depending on the contact preferences you select, we will communicate with you by post, telephone, SMS, email or other electronic means such as social and digital media.

If at any time after you have submitted your information to us, you wish us to stop using your information for any of these purposes; please email unsubscribe@bennetts.co.uk.

4.5  Credit Searches

In assessing your application/renewal, we may search files made available to us by Credit Reference Agencies. They may keep a record of that search. We may also pass to Credit Reference Agencies information we hold about you and your payment record with us. Credit Reference Agencies share information with other organisations, enabling applications for financial products to be assessed or to assist the tracing of debtors, or to prevent fraud. We may ask Credit Reference Agencies to provide a credit scoring computation. Credit scoring uses a number of factors to work out risks involved in any application. A score is given to each factor and a total score obtained and this together with other factors will be used to accept or reject your application.

4.6   Sensitive Personal Data

In order to assess the terms of the insurance contract or administer claims, we will need to collect personal data which the Data Protection Act 1998 defines as sensitive, such as medical history or criminal convictions. By proceeding with this contract, you will signify your explicit consent to such information being processed by the insurer or its agents.


5.   Use of Cookies

What are 'cookies'?
'Cookies' are small text files that are stored by your browser on your computer, tablet or mobile phone which allow websites to record user activity. Cookies used on Bennetts.co.uk are either First or Third party. Find out more here: https://en.wikipedia.org/wiki/HTTP_cookie

First Party Cookies are set by the website currently being visited whereas, any cookie used by a web site other than the one you are currently visiting is referred to as a 3rd Party Cookie.

First party cookies: These cookies are necessary for the website to work as intended. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences or filling in an online quote form.

Third party cookies: Mostly used for advertising purposes, these cookies allow us to know whether you've seen a specific advert and how long ago you viewed it. We also use cookies to help us use targeted advertising and we may use cookies set by another organisation so we can more accurately target advertising to you.


How do I turn cookies off?
It is possible to disable cookies being collected by your browser and to disable cookies from a specific website. However, to ensure that you can make full use of Bennetts.co.uk your device (computer, laptop, tablet or mobile) will need to have cookies enabled.

 

If you choose to block cookies it may limit your experience on our website and may mean that you will not be able to obtain and retrieve online quotes. 

All cookies used by Bennetts.co.uk do not store any personally identifiable information.

 

For more information on how to block or restrict cookies from Bennetts.co.uk or any other website go to www.allaboutcookies.org.

 

Cookies in use on our website are shown below: 

Cookie

Name

Purpose

More Information

Session ID & ASP.NET Authentication Token

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_support_check
ASP.NET_SessionID
ASPSESSIONIDAAAQ
RART
ASP.NET

These essential cookies are used to maintain state between pages including quote retrieval etc and ensure your personal data you enter on our site is secure.

Visit the Microsoft website

Google Analytics

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_utma
_utmv
_utmz

This cookie is used to collect information about how visitors use our site. We use the information to track behaviour across our website so we can review and improve our online service.

Visit Google for a privacy overview

Doubleclick Dart Floodlight & Invite MediaTags

id
invite media

These cookies are used to collect information from users who have entered our website via display, pay per click oraffiliate advertising. We use the information to track behaviour from this channel through to sale so we can review and improve our online service.

Visit Google for a privacy overview

AdServer

MUID
AA002

This cookie is used on our pricing pages. We collect information from users to track behaviour through to sale so we can review and improve our online service.

Visit Atdmt for a privacy overview

Google Conversion Tag

id

This cookie is used to collect information from users who have entered our website via pay per click advertising. We use the information to track behaviour from this channel through to sale so we can review and improve our online service.

Visit Google for a privacy overview

Adobe Analytics

Analytics uses cookies to anonymously define new visitors, help analyse clickstream data, and track historical activity on the website, such as response to particular campaigns or the length of the sales cycle.

Adobe Analytics cookie information

AdobeTarget

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Target uses cookies to give website operators the ability to test which online content and offers are more relevant to visitors.

Adobe Target cookie information

 

We are continually looking to adopt and implement certain practices and technologies in order that we may improve your user experience.

5.1 Targeting or advertising cookies

In brief These cookies collect information about your browsing habits which are then used to supply you with targeted and personalised on and offline advertising and marketing. They remember if you have visited a website and share this information with advertisers. They enable us to ensure that the content we provide on our site, is aligned to your browsing habits.

For example These may be used anonymously by third parties to serve advertisements on our behalf across the internet based on your interaction with Bennetts's website through cookies, quizzes and other technologies. This information may be used by us and our third parties to analyse and track data, as well as to deliver advertising, marketing and content that is based on your interests, including which adverts or content to limit you seeing/ receiving as your browsing history suggests you have no interest in them. These services are provided on Bennetts’ website or by our carefully selected and monitored partners, and we are committed to ensuring any information is used appropriately.


6.   Overseas Transfer of Data

We and the other companies processing your data for the purposes mentioned above may from time to time need to undertake some of the processing in countries outside of the European Economic Area which may not have laws to protect your personal data but in all cases we will ensure that it is kept securely and only used for the purposes for which you provided it.


7.   How secure is the information I give to you?

The payment site employs enhanced encryption techniques which seek to ensure that all of your confidential data (such as credit card number, name, address and other information) cannot be intercepted, unscrambled or copied when being transmitted between our server and yourself.


8.   Who will process my credit/debit card information?

This will be done by our partners at Mastercard Payment Gateway and Cardnet.


9.   Responsibility for content

9.1 We are providing this website on an "as is" either end basis and make no representations or warranties of any kind in respect of this site or its contents and disclaim all such representations and warranties. In addition, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this website. The information contained in this site may contain technical inaccuracies or typographical errors. All our liability howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

9.2 We make no warranty that the website or any linked website is free from viruses or other malicious computer problems. You are responsible for ensuring that you use the appropriate virus checking software. Neither we nor any of our employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property in claims of third parties.

9.3 Notwithstanding the foregoing, none of the exclusions and limitations under the clause are intended to limit any rights You may have as a consumer under local law or other statutory rights which may not be excluded or in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our employees or agents.


10.   Third Party Websites

This website may also contain hyper text links to websites operated by third parties. The operation and content of those websites shall be determined by the organisation which controls the website and this will be governed by separate terms and conditions. Links are provided for convenience only and inclusion of any links should not be taken to imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any other website.


11. Changes to our privacy policy

If we decide to change our privacy policy, we will update all relevant documentation and post any changes on our websites so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.


12.  Termination

We have in our sole discretion the right to issue a warning, temporary suspension, or an indefinite suspension and termination of your rights to use the website if you:

  • act inconsistently and in breach of these terms and conditions;
  • at any time violate or attempt to violate any rights of any other user of the website or third parties;
  • are engaged in any fraudulent activity.

 

13.   Law

This Privacy & Cookie Policy is subject to English Law and to the exclusive jurisdiction of the English Courts.

 

 

BIKESOCIAL PRIVACY & COOKIE POLICY

The BikeSocial Privacy and Cookie Policy is the same as the Bennetts Bike Insurance Privacy and Cookie Policy unless stated below.

1. About this policy

BikeSocial is committed to protecting your privacy. This Privacy and Cookie policy explains how we collect information from the BikeSocial website, what we do with it and whom we share it with. By using this site you agree with this privacy policy. Please take time to review this privacy policy carefully. This website, located at www.bennetts.co.uk/bikesocial  is operated by Saga Services Limited (registered in England with registration number 732602) whose registered office is at Enbrook Park, Sandgate, Folkestone, Kent CT20 3SE (“we”, “us”, “our”). 

2. Collection of your personal information and acceptance by you

2.1 We collect certain personal information (your email address) when you register for the BikeSocial newsletter.

2.2 If you are a visitor to the BikeSocial Site and you do not register for the BikeSocial newsletter we do not collect any personal information about you through the BikeSocial site, although we track your use of the BikeSocial site by using cookies if you consent (please see the section entitled 'Use of Cookies' below).

3. Communicating with you

It is very important to us that we provide a service that meets the expectations of our customers and this section will explain how we will use your data to communicate with you.

Updates from BikeSocial

Where you tell us you are happy to receive information from us we may send you communications from BikeSocial which may include the following:-

  • Newsletters
  •  Further information about the services we offer
  •  Opportunities to participate in market research

If at any time after you have submitted your information to us, you wish us to stop using your information for any of these purposes; please email enquiries@bikesocial.bennetts.co.uk. You can opt-out of receiving the BikeSocial newsletter by clicking on the unsubscribe link in the emails or by emailing marketing@bennetts.co.uk. Please note if you are a Bennetts customer this will not affect your Bennetts marketing preferences.


4. Use of Cookies

Please refer to Section 5 – Use of Cookies in the above Bennetts Bike Insurance Privacy and Cookie Policy.


5. Links

The BikeSocial site may contain links to other websites. This Privacy and Cookie policy applies to the BikeSocial site only and we are not responsible for the privacy practices of other websites. We recommend that you read the privacy policies of those other websites.


6. Contact Us

If You have any questions about this Privacy and Cookie policy or any of the Terms of which it forms part please contact us at Bennetts, Enbrook Park, Sandgate, Folkestone, Kent CT20 3SE United Kingdom or at enquiries@bikesocial.co.uk.

 

 

Customer Reviews
  • "Easy to get a quote, very good premiums, All in all a nice easy experience."
    Christopher C
  • "It was so quick and easy and provided great value compared to other providers."
    Clive R
  • "The web site was easy to navigate and I was impressed with my quote. Would highly recommend."
    Robin B