Claims and Accidents
Phone line open 24 hours a day, 7 days a week.
Further Claims information
RAC Breakdown
Phone line open 24 hours a day, 7 days a week.
Further RAC Breakdown information
Insurance Queries and FAQs:
Visit Insurance Help
BikeSocial Membership Queries:
Visit BikeSocial FAQs
Webchat
If you have a general enquiry about our products and services including any policy enquiries, please contact us via webchat by selecting the icon below:
Our friendly team are on hand to help you with the following:
Online opening hours are:
Monday to Friday 8am to 6pm
Saturday 9am to 5pm
Sunday 10am to 4pm
Bank Holidays 9am to 5pm.
Customer Service for Insurance
Opening hours are:
Monday to Friday 8am to 6pm
Saturday 9am to 5pm
Sunday 10am to 4pm
Bank Holidays 9am to 5pm.
Complaints
If you wish to register a complaint directly with Bennetts, please contact us:
By phone - 0344 412 2171
In writing -
Customer Relations Manager,
Bennetts,
Unit 3,
Swan Park,
Kettlebrook Road,
Tamworth,
B77 1AG.
By email: Complaints
If we cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service www.financial-ombudsman.org.uk.
By phone: 0800 023 4567
By email: complaint.info@financial-ombudsman.org.uk
For full details of our complaints handling process please see the section marked 'Service Standards' in our policy booklet