Please select from the options below:
MyAccount
- Available 24/7
- Switch Policy auto-renew on and off whenever you want
- View and download your current policy documents
- See key policy information: policy number, registered address, type of cover, pillion cover status, policy status and much more
- Access BikeSocial membership (if you are eligible)
Access MyAccount here
Online Service Centre
New service to provide an online alternative to calling. Complete the simple forms and we'll take care of the rest.
Options include:
- Accept renewal offer
- Cancel a policy
- Request documentation
- Change phone number or email address
- Update errors on policy
- Request an update on a claim
- Report an issue with MyAccount
- Change of Address
Access the Online Service Centre here
Claims and Accidents
0330 018 9166
Phone line open 24 hours a day, 7 days a week.
Further Claims information
RAC Breakdown
0330 332 8465
Phone line open 24 hours a day, 7 days a week.
Further RAC Breakdown information
Insurance Queries and FAQs:
Visit Insurance Help
BikeSocial Membership Queries:
Visit BikeSocial FAQs
Webchat
If you have a general enquiry about our products and services including any policy enquiries, please contact us via webchat by selecting the icon below:![]()
Our friendly team are on hand to help you with the following:
- Pay for your policy renewal (if no changes required)
- Answering policy related questions
- Answering insurance related queries (quotes, new business, and renewals)
- Responding to queries relating to:
- MyAccount registration
- Accessing BikeSocial Membership
- Your documents
Online opening hours are:
Monday to Friday: 8.30am to 7pm
Saturday: 9am to 5pm
Sunday: Closed
Bank Holidays 9am to 5pm.
Christmas opening hours:
Friday 22nd December: Open as usual 08:30-19:00
Saturday 23rd December: Open as usual 09:00-17:00
Sunday 24th December: Closed
Monday 25th December: Closed
Tuesday 26th December: Closed
Wednesday 27th December: 09:00-17:00
Thursday 28th December: 09:00-17:00
Friday 29th December: 09:00-17:00
Saturday 30th December: 09:00-17:00
Sunday 31st December: Closed
Monday 1st January: Closed
Tuesday 2nd January: Open as usual 08:30-19:00
Customer Service for Insurance
0344 412 2171
Customer Support and Accessibility to our services
We know that our customers have different needs, and may require additional support in contacting us, or making use of the services that we offer.
We are continuously trying to improve our service and accessibility, so please do not hesitate to make our agents aware of any support that you may require, and we will do what we can to assist you. Rest assured, any personal information provided will be treated with the upmost care and held securely.
Opening hours are:
Monday to Friday: 8.30am to 7pm
Saturday: 9am to 5pm
Sunday: Closed
Bank Holidays 9am to 5pm.
Christmas opening hours:
Friday 22nd December: Open as usual 08:30-19:00
Saturday 23rd December: Open as usual 09:00-17:00
Sunday 24th December: Closed
Monday 25th December: Closed
Tuesday 26th December: Closed
Wednesday 27th December: 09:00-17:00
Thursday 28th December: 09:00-17:00
Friday 29th December: 09:00-17:00
Saturday 30th December: 09:00-17:00
Sunday 31st December: Closed
Monday 1st January: Closed
Tuesday 2nd January: Open as usual 08:30-19:00
For any queries regarding your credit agreement, please contact Premium Credit Limited.
Bennetts Car Insurance
Bennetts have recently launched ‘Bennetts Car’- a new Car product leveraging the capacity and capabilities of their sister company Right Choice Insurance Brokers (Right Choice), part of the Lucida Group. The product derives from the understanding and belief that riders make better drivers, and the ongoing desire to offer products that meet the needs of motorcyclists. For contact details regarding Bennetts Car Insurance please visit Bennetts Car Insurance Contact page.
Complaints
Bennetts Motorcycling Services Limited is constantly striving to enhance the experience that our customers have with us. If you have a complaint, we’d like to hear about it, so that we can improve our service. This will not only enable us to try to fix what went wrong in your individual case us, but also help to avoid similar issues in the future.
If you wish to register a complaint directly with Bennetts, please contact us:
By phone - 0344 412 2171
In writing -
Customer Relations Manager,
Bennetts,
Unit 3,
Swan Park,
Kettlebrook Road,
Tamworth,
B77 1AG.
By email:complaints@bennetts.co.uk
If we cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service www.financial-ombudsman.org.uk.
By phone: 0800 023 4567
By email: complaint.info@financial-ombudsman.org.uk
For full details of our complaints handling process please see the section marked 'Service Standards' in our policy booklet
View a summary of our complaints data
Complaints data, covering all firms, is published by both the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS).
View the FCA complaints data
View the FOS complaints data
