We are here to help you

We are always happy to speak to our customers and riders to help you get more from motorcycling.

Claims and Accidents 

0330 018 9166

Phone line open 24 hours a day, 7 days a week. 

RAC Breakdown

0330 332 8465

Phone line open 24 hours a day, 7 days a week. 

Webchat

If you have a general enquiry about our products and services including any policy enquiries, please contact us via webchat.
You can start a chat by clicking on the icon in the bottom right-hand corner of your screen that looks like this:

Opening hours are:

Monday to Friday 8am to 8pm
Saturday 9am to 5pm
Sunday 10am to 4pm
Bank Holidays 9am to 5pm. 

MyAccount

Insurance customers have access to MyAccount.

With MyAccount you can...

• View a summary of your cover and important policy information
• Review, save and print your policy documents
• Obtain your proof of no claims discount
• Get answers to any policy questions

Customer Service for Insurance

0344 412 2171 

Opening hours are:

Monday to Friday 8am to 8pm
Saturday 9am to 5pm
Sunday 10am to 4pm
Bank Holidays 9am to 5pm. 

Insurance queries and FAQs:

Visit Insurance Help

BikeSocial membership queries:

Visit BikeSocial FAQs

Complaints

If you wish to register a complaint directly with Bennetts, please contact us:

By phone - 0344 412 2171

In writing -

Customer Relations Manager,
Bennetts,
Unit 3,
Swan Park,
Kettlebrook Road,
Tamworth,
B77 1AG.

By email: Complaints 

If we cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service www.financial-ombudsman.org.uk.

By phone: 0800 023 4567

By email: complaint.info@financial-ombudsman.org.uk

For full details of our complaints handling process please see the section marked 'Service Standards' in our policy booklet