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Service Update

To ensure we continue to provide the high level of customer service you expect from Bennetts, we wanted to keep you up-to-date about temporary changes we are making to our Customer Service opening hours.

So that we can answer your calls faster and reduce your call wait times we will be reallocating more agents to our busiest times and therefore we will temporarily be changing our Monday to Friday opening hours for Customer Service and our Webchat agents from 8am-8pm to 8am-6pm. Weekend and Bank Holiday opening hours remain the same.

Don’t forget, current customers can check your policy and renewals information in your MyAccount.

If you have opted out of automatic renewal and you’d like to take up your renewal offer with us, providing your information including payment details have not changed you can now use MyAccount to turn automatic renewal on or complete the online form, and your renewal will be processed automatically. This saves you having to give us a call.

Our Insurance FAQs may also help resolve your query.

We value your business and thank you for your patience during this busy time.

Claims and Accidents

0330 018 9166

Phone line open 24 hours a day, 7 days a week.
Further Claims information

RAC Breakdown

0330 332 8465

Phone line open 24 hours a day, 7 days a week.
Further RAC Breakdown information

Insurance Queries and FAQs:

Visit Insurance Help

BikeSocial Membership Queries:

Visit BikeSocial FAQs

Webchat

If you have a general enquiry about our products and services including any policy enquiries, please contact us via webchat by selecting the icon below:

webchat_icon

Our friendly team are on hand to help you with the following:

Answering policy related questions
Answering insurance related queries (quotes, new business, and renewals)
Responding to queries relating to:
- MyAccount registration
- Accessing BikeSocial Membership
- Your documents

Online opening hours are:
Monday to Friday 8am to 6pm
Saturday 9am to 5pm
Sunday 10am to 4pm
Bank Holidays 9am to 5pm.

Customer Service for Insurance

0344 412 2171

Opening hours are:
Monday to Friday 8am to 6pm
Saturday 9am to 5pm
Sunday 10am to 4pm
Bank Holidays 9am to 5pm.

Complaints

If you wish to register a complaint directly with Bennetts, please contact us:

By phone - 0344 412 2171

In writing -

Customer Relations Manager,
Bennetts,
Unit 3,
Swan Park,
Kettlebrook Road,
Tamworth,
B77 1AG.

By email: Complaints

If we cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service www.financial-ombudsman.org.uk.

By phone: 0800 023 4567

By email: complaint.info@financial-ombudsman.org.uk

For full details of our complaints handling process please see the section marked 'Service Standards' in our policy booklet

FAQs

Any questions?

Bike Quote

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