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Complaints

Bennetts Motorcycling Services Limited always aims to provide an excellent service and is constantly striving to enhance our customer experience. If you feel we are not meeting your expectation and would like to register a complaint, please do contact us so that we can address any concerns or misunderstandings. This will not only enable us to try to resolve this for you but will help us to improve our service and help us avoid similar issues in the future.

If you wish to register a complaint directly with Bennetts, please contact us:

By phone: 0344 412 2171

In writing:

Customer Relations Manager,
Bennetts,
Unit 3,
Swan Park,
Kettlebrook Road,
Tamworth,
B77 1AG.

By email: complaints@bennetts.co.uk

If we were unable to resolve your complaint and you remain dissatisfied, you may be entitled to refer your matter to the Financial Ombudsman Service www.financial-ombudsman.org.uk

By phone: 0800 023 4567

By email: complaint.info@financial-ombudsman.org.uk

For full details of our complaints handling process please see the section marked 'Service Standards' in our policy booklet

Complaints data, covering all firms, is published by both the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS).

View the FCA complaints data
View the FOS complaints data


Complaints Publication Report

Firm name: Bennetts Motorcycling Services Limited
Period covered in this report: 1st July 2023 - 31st December 2023

View brands / trading names covered by this report on our FCA register entry

Product / service groupingProvision (at reporting period end date)Number of complaints openedNumber of complaints closedComplaints closed within 3 daysComplaints closed after 3 days but within 8 weeksComplaints upheldMain cause of complaints opened
Insurance and pure protection4.70 per 1000 policies sold450444174270121Information, Sums / Charges or Product Performance

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