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Making a claim

Unfortunately, accidents do happen and being involved in a collision or having your motorcycle stolen is traumatic enough without having to deal with a complicated, stressful, and sometimes lengthy claims process. That’s why you’ve chosen to insure your motorcycle with Bennetts.

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Accidents and thefts can happen at any time, so, you’ll want to know that you can talk to us if the unexpected happens. The dedicated UK-based claims team are available 24 hours a day, seven days a week – even on Sundays and Bank Holidays.

Call now on 0330 018 9166 if you need to make a claim.

Bennetts process for those involved in an accident

If you’ve been in an accident and would like to make a claim, you should always try to get in touch within 24 hours of any incident, while the details are still fresh in your mind, to avoid any discrepancies later on. It will be arranged for an assessor to work out the extent of the damage to your motorcycle and what the cost of the repairs are likely to be. You may also be entitled to a courtesy motorcycle while your bike is being repaired – check your policy wording for more details.

If you are making the claim, you will need to pay the excess on your own insurance.

However, if the accident wasn’t your fault and you intend to make a claim against another motorist, you won’t have to pay any excess.

Who deals with my claim?

4th Dimension administer the claims line so you will speak to them when reporting your claim, they are also our chosen repair specialists. They were founded in 2003 and have over 400 members of staff bringing in many years of experience and expertise.

Their facility is a modern 50,000 square feet technical operations and claim centre. Their purpose-built site accommodates their claims, engineering, and repair facilities. This proximity of teams supports excellent cross department communication and minimises delays and hand offs.

Your insurance company (details of who this is will be in your documents) will work alongside 4th Dimension and yourself to settle your claim as quickly as possible.

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