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Frequently Asked Questions

for the Insurance > Help & Advice > FAQs

Below are some frequently asked questions designed to help you out if you are ever unfortunate enough to be involved in an incident with your motorcycle.

Guide to insurance terms »

Do I need to report an accident even if I don't intend claiming?

You should report all accidents, thefts, attempted thefts, malicious damage incidents even if you are not going to make a claim.

Do I need to report incidents to the Police?

Vehicle theft, attempted theft and malicious damage incidents must be reported to the police within 48 hours. Take a note of the crime reference number, as you will be asked for it when contacting your insurance company to notify them of the incident.
Report any accident involving injuries, or where the other driver/rider does not stop.

What should I do in the event of an incident?

If you become aware of any accident or loss involving your motorcycle, or of any other incident which may lead to a claim by you or a third party, report the incident as soon as possible by calling us on 0800 975 9166. We will then tell you what the next steps will be.

Will my No Claims Discount (NCD) be affected?

If you and your motorcycle are involved in an incident that is not your fault, you're NCD will be affected only until such time that your insurer is successful in recovering your vehicles repair costs from the third party. If successful your NCD is no longer affected. If you have a protected NCD, it will not be affected by the first 2 claims in any three-year period of cover.

If you have been involved in an accident or your Bike is damaged or stolen, call our specialist team on 0800 975 9166 or alternatively we will call you - click here for a call back.